Terms of Service

Welcome to Medico Singapore ("Medico", "we", "our" or "us"). These Terms of Service govern your access to and use of our website and purchases made through it. By accessing or using our website, you agree to be bound by these Terms together with our Privacy Policy, Orders, Shipping & Returns Policy, Warranty & Service Policy and any other policies published on our website.

This website is owned and operated by Medico Singapore. For enquiries relating to these Terms, please contact our Customer Support team via the Contact Us page.

You confirm that you are at least 18 years of age or are using this website under the supervision of a parent or legal guardian. You agree to provide accurate information and to use only payment methods that you are authorised to use.

Medico supplies medical devices, healthcare products, wellness products, accessories and spare parts. Product images, specifications, packaging and colours are provided for general reference only and may change due to manufacturer updates without prior notice.

The information provided on this website is for general product information only and does not constitute medical advice, diagnosis or treatment. Products must be used only for their intended purpose and in accordance with the manufacturer's instructions.

All prices are displayed in Singapore Dollars (SGD). Medico reserves the right to correct pricing, typographical or product description errors and to cancel affected orders with an appropriate refund where applicable.

Orders are subject to payment verification, stock availability and review. Medico reserves the right to refuse or cancel any order involving suspected fraud, pricing errors, stock availability issues or breaches of these Terms.

Payments are processed through secure third-party payment providers. Medico does not store complete payment card information.

Shipping, delivery, exchanges, returns and warranty matters are governed by our Orders, Shipping & Returns Policy and Warranty & Service Policy.

If a manufacturer or regulatory authority issues a product recall, Medico will make reasonable efforts to notify affected customers using the contact information provided at the time of purchase, including email where available. Recall notices may also be published on our website.

Where applicable, products supplied by Medico comply with relevant regulatory requirements for supply in Singapore at the time of sale. Customers are responsible for using products in accordance with the manufacturer's instructions and applicable laws.

B2B purchases, healthcare institution orders, dealer enquiries, government procurement and bulk purchases should be arranged directly with our Sales team and may be subject to separate commercial terms and conditions.

By using this website or placing an order, you agree to receive electronic communications from Medico, including order confirmations, service updates, warranty notifications and other notices where applicable.

If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. Please notify Medico immediately of any unauthorised use.

While we endeavour to keep the website available at all times, we do not guarantee uninterrupted, secure or error-free operation. The website may be suspended temporarily for maintenance, upgrades or unforeseen circumstances.

All content on this website, including text, graphics, images, logos, documents and website design, is owned by Medico or its licensors and may not be reproduced, distributed or used without prior written permission.

You must not misuse the website, attempt unauthorised access, introduce malicious software, interfere with website operations or use automated tools to scrape website content without our permission.

To the fullest extent permitted by Singapore law, Medico shall not be liable for indirect, incidental, consequential or special losses arising from the use of this website or products purchased through it, except where liability cannot be excluded by law.

Medico shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, transportation disruptions, internet outages or government actions.

Our website may contain links to third-party websites for your convenience. Medico is not responsible for their content, availability or privacy practices.

The collection, use and disclosure of personal information are governed by our Privacy Policy.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

A failure or delay by Medico in exercising any right under these Terms shall not constitute a waiver of that right.

These Terms of Service, together with our Privacy Policy, Orders, Shipping & Returns Policy, Warranty & Service Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and Medico regarding the use of this website.

Medico reserves the right to amend these Terms of Service at any time. The latest version will be published on this website. Continued use of the website constitutes acceptance of the revised Terms.

These Terms of Service shall be governed by the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

If you have any questions regarding these Terms of Service, please contact our Customer Support team through the Contact Us page.