Orders, Shipping & Returns

Not sure which product is right for you?

Our Customer Support team is happy to assist with product enquiries, compatibility, general product features and usage before you place your order.

If you're unsure which product best suits your needs, please contact us before completing your purchase.

Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

Orders are typically processed within 1 business day after payment confirmation.

If you do not receive your confirmation email, please check your Spam or Junk folder before contacting our Customer Support team.

If you need to amend or cancel your order, please contact us immediately after placing your order.

We will do our best to accommodate your request. However, changes or cancellations cannot be guaranteed once your order has been processed or dispatched.

Orders placed separately cannot be combined once they have entered processing.

If your order arrives with incorrect or missing items, please notify us within 14 days of receiving your parcel.

Please provide:

• Order number

• Photos of the received items

• Photos of the parcel (if applicable)

Our team will investigate and arrange a suitable resolution as soon as possible.

All orders are subject to stock availability.

If an item becomes unavailable after your order has been placed, we will contact you to discuss a suitable alternative, backorder arrangement or refund where applicable.

We accept secure payment methods available during checkout, including:

• Credit & Debit Cards

• PayNow

• Bank Transfer (where applicable)

• Other payment options displayed during checkout

All transactions are processed through secure payment gateways.

Please ensure your billing information is accurate before completing your purchase, as incorrect details may delay payment verification and order processing.

Unless otherwise stated, only one promotional code may be used per order.

Promotional offers cannot be combined with other discounts or campaigns.

Prices displayed on our website are in Singapore Dollars (SGD) and are subject to change without prior notice.

Promotions and promotional pricing are only valid during the stated campaign period.

Unless otherwise stated, promotions are not redeemable for cash and cannot be applied retrospectively after an order has been placed.

An order confirmation will be sent after your purchase.

If you require a tax invoice, please contact our Customer Support team and we will be happy to assist.

Orders are processed within 1 business day after payment confirmation.

Orders placed on weekends or Singapore public holidays will be processed on the next business day.

Estimated delivery within Singapore is 2–5 business days after your order has been processed.

Delivery times are estimates and may vary due to courier schedules, public holidays, severe weather conditions or other unforeseen circumstances.

Enjoy FREE local shipping on orders with a minimum spend of SGD 180.

For orders below SGD 180, shipping charges will be calculated automatically during checkout before payment.

For international shipping enquiries, please contact us directly.

Our team will advise you on available shipping options, estimated delivery timelines and applicable shipping charges based on your destination.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available).

Please allow some time for the courier's tracking system to update after collection.

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to courier disruptions, stock availability, public holidays or other unforeseen circumstances.

Should there be a significant delay affecting your order, we will keep you informed.

Please ensure your shipping address and contact details are accurate before placing your order.

If delivery cannot be completed due to an incorrect address, recipient unavailability or other circumstances beyond our control, additional delivery charges may apply for re-delivery.

Medico shall not be liable for delays caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, pandemics or government restrictions.

Due to hygiene, safety and regulatory requirements, certain products are not eligible for return.

Eligible products must be:

• Unused

• Unopened

• In their original packaging

• Returned within the applicable return period

We do not accept returns, refunds or exchanges due to a change of mind, incorrect product selection or compatibility issues. If you are unsure which product is suitable for your needs, please contact our Customer Support team before placing your order.

Unless defective or supplied incorrectly, the following products are generally not eligible for return:

• Opened medical devices

• Consumables

• Personal hygiene products

• Masks

• Tubing

• Humidifier water chambers

• Accessories with broken or removed seals

If your item arrives damaged, defective or faulty, please contact us within 14 days of receiving your order.

Please include:

• Order number

• Photos of the product

• Photos of the packaging

• Description of the issue

Our Customer Support team will review your claim and may request additional information where necessary.

Where the issue is confirmed upon inspection and is covered under our return or warranty policy, a replacement will generally be provided.

Replacement products are subject to stock availability. If the same product is no longer available, Medico may offer an equivalent replacement or another appropriate resolution at our discretion.

Refunds are generally not provided for products that are eligible for replacement under our return or warranty policy.

Where a return has been approved and a refund is deemed appropriate by Medico, the refund will be processed using the original payment method.

Depending on your payment provider, refunds may take approximately 30 business days to appear in your account after approval.

Returns and warranty claims are separate processes. Where a warranty claim is approved, Medico will generally provide a repair or one-to-one replacement in accordance with the applicable warranty. Refunds are not typically offered for approved warranty claims.

A product that is no longer eligible for return may still be covered under the applicable manufacturer's warranty.

Please refer to our Warranty & Service page for complete warranty information.

Warranty coverage varies depending on the product category.

For warranty registration, repair requests, warranty terms or service enquiries, please visit our Warranty & Service page.

Need help using your device?

Our Customer Support team can assist with:

• Product enquiries

• Basic troubleshooting

• Warranty enquiries

• Spare parts availability

• General product guidance

Please note that our Customer Support team is unable to provide medical advice, diagnosis or treatment recommendations.

If you require medical advice or experience a medical emergency, please consult your doctor or contact your local emergency services immediately.

Product images are for illustration purposes only.

Product packaging may vary slightly due to manufacturer updates without prior notice. Such changes do not affect the product's intended performance or functionality unless otherwise stated.

Availability of accessories and replacement parts may vary depending on the product model.

To the fullest extent permitted by Singapore law, Medico shall not be liable for indirect, incidental or consequential losses arising from the purchase or use of products sold through our website, except where liability cannot be excluded by law.

Whether you have questions before or after your purchase, we're here to help.

We aim to respond to all enquiries within 1 business day during our operating hours.