Privacy Policy

Medico Singapore (“Medico”, “we”, “our” or “us”) is committed to protecting your privacy and safeguarding your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, register for warranty, submit enquiries or otherwise interact with us.

By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is intended to comply with the Singapore Personal Data Protection Act 2012 (“PDPA”).

Depending on how you interact with us, we may collect the following personal information:

Information You Provide

• Full name

• Company name (where applicable)

• Email address

• Telephone number

• Billing address

• Shipping address

• Purchase information

• Warranty registration information

• Service and repair requests

• Product enquiries

• Feedback and correspondence

Account Information

If you create an account on our website, we may collect:

• Login credentials

• Saved addresses

• Order history

• Wishlist or preferences (where available)

Transaction Information

When you purchase products, we may collect information relating to:

• Products purchased

• Order history

• Delivery information

• Payment status

• Returns

• Exchanges

• Warranty claims

Please note that payment card details are processed securely by our third-party payment service providers. Medico does not store your complete payment card information.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Website pages visited

• Date and time of access

• Referring website

• Cookies and analytics information

We collect personal information when you:

• Place an order

• Contact Customer Support

• Register your warranty

• Submit a repair or service request

• Subscribe to marketing communications

• Complete an online enquiry form

• Participate in promotions or surveys

• Browse our website

• Communicate with us by email, phone or other channels

We may use your personal information for purposes including:

• Processing and fulfilling orders

• Delivering products

• Processing payments

• Providing warranty services

• Managing repairs and replacements

• Responding to enquiries

• Providing technical support

• Registering warranties

• Contacting you regarding your orders

• Managing product recalls

• Improving our website and services

• Preventing fraud and unauthorised transactions

• Complying with legal and regulatory obligations

• Sending promotional communications where you have consented

We will only use your personal information for purposes that are reasonable and permitted under applicable law.

To provide after-sales support, we may retain information relating to:

• Warranty registrations

• Service requests

• Repair history

• Replacement history

• Spare parts supplied

• Product servicing records

• Communications relating to your purchased products

These records help us provide ongoing customer support and warranty services.

If a product supplied by Medico becomes subject to a manufacturer or regulatory recall, we may use your personal information to:

• Contact affected customers

• Provide recall instructions

• Arrange repairs or replacements

• Issue safety notifications

Recall announcements may also be published on our website where appropriate.

We only disclose personal information where necessary to operate our business or where required by law.

Your information may be shared with:

• Courier and logistics providers

• Payment service providers

• IT hosting providers

• Website service providers

• Analytics providers

• Marketing service providers (where applicable)

• Manufacturers for warranty support

• Regulatory authorities where required by law

• Professional advisers including auditors and legal advisers where necessary

We do not sell your personal information to third parties.

Some of our service providers may process personal information outside Singapore.

Where personal data is transferred overseas, we take reasonable steps to ensure that comparable standards of data protection are maintained in accordance with the Personal Data Protection Act 2012 (Singapore).

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Maintain your shopping cart

• Improve website functionality

• Understand website usage

• Analyse website performance

You may disable cookies through your browser settings. However, certain website functions may not operate correctly if cookies are disabled.

Where you have consented, we may send you:

• Product updates

• Promotional offers

• Company news

• Marketing campaigns

• Educational content

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained within our emails or by contacting us directly.

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy

• Provide warranty and after-sales services

• Comply with legal and regulatory requirements

• Resolve disputes

• Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Medico implements reasonable administrative, technical and physical safeguards to protect personal information against unauthorised access, disclosure, alteration or destruction.

These measures may include:

• Secure website encryption (SSL)

• Access controls

• Password protection

• Internal security procedures

• Restricted staff access

• Secure payment processing

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate or incomplete information

• Withdraw consent for certain uses of your personal information

• Update your personal information

Requests may be submitted using the contact details provided below.

Please note that withdrawing consent may affect our ability to provide certain products or services.

Our website is intended for use by adults.

We do not knowingly collect personal information directly from children without appropriate parental or legal guardian involvement.

Our website may contain links to third-party websites.

Medico is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of those websites before providing any personal information.

We may update this Privacy Policy from time to time.

The latest version will always be published on our website together with the updated effective date.

Your continued use of our website after changes have been published constitutes acceptance of the revised Privacy Policy.