How can we help you today?
Search for answers, guides, services, and where to buy — quickly and easily.
Manuals & Guides
Download user manuals, quick-start guides, and technical documentation for all Yuwell devices.
Troubleshooting
Step-by-step guidance for resolving common device issues — from alarms to connectivity and performance.
Warranty & Registration
Learn about your warranty coverage, register your product, and find out how to make a warranty claim.
Contact Support
Whether you're choosing a product, requesting service, or need technical support, our local team is here to help via phone, WhatsApp, or email.
Availability
Where to Buy
Find Medico products online, through our healthcare partners, or at a pharmacy near you.
Buy Online
Official Medico stores
Fast & Reliable
Island-wide delivery
100% Authentic
Genuine Medico products
Expert Support
Here to help you
Easy Returns
Hassle-free returns
Can't find what you're looking for?
We'll help you find the right product and the nearest place to purchase it.
Product availability may vary by retailer and location. Please check with the respective retailer for stock availability.
Resources: Manuals, Videos & Guides
Select your product category and model to view relevant documents and videos.
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Register Your Device.
Protect Your Investment.
Register your Yuwell device to activate your local warranty and unlock the full range of Medico after-sales support. Takes less than 2 minutes.
- Activate local warranty coverage
- Priority after-sales support
- Extend warranty with online registration
- Product update & recall notices
Warranty Coverage
Click on a category to view full warranty details.
Standard Warranty
2 Years
Covers manufacturing defects and workmanship.
Extended Warranty*
+3 Years
Register online within the warranty period to enjoy extended coverage.
Eligibility
Online Registration
Extended warranty is available when registered online within the warranty period.
* Extended warranty available when registered online within the warranty period.
Browse by Product
Find support, guides and services tailored to your device.
FAQ
Common Questions
Can't find what you're looking for? Our support team is happy to help.
Ask Our TeamYou can register your product by contacting our team via WhatsApp or email with your proof of purchase and device serial number. We'll activate your local warranty and send you a confirmation.
First, check that the mask is correctly fitted and there are no air leaks. Ensure the water chamber is filled (if using a humidifier) and the air filter is clean. If the alarm persists, note the alarm code displayed and contact our support team for guidance.
As a general guideline: mask cushions every 1–3 months, full mask frames every 6–12 months, tubing every 3–6 months, and filters every 1–6 months depending on the filter type. Our team can advise based on your specific model.
Yes. We service both in-warranty and out-of-warranty Yuwell devices. Out-of-warranty repairs are quoted transparently before any work begins, so you'll always know the cost upfront.
Genuine Yuwell replacement parts and accessories are available on our website, as well as through our authorised partners on Shopee and Lazada. Contact our team if you need help identifying the right part for your device.
Yes, home visits are available for customers who need hands-on assistance with device setup, mask fitting, or troubleshooting. Please contact our team to schedule an appointment.
Still Need Help?
Our Team Is Ready to Assist.
Reach out to our Singapore-based support team for personalised assistance with your device, warranty, or service needs.