WELCOME TO MEDICO
We are proud to introduce ourselves as a licensed and authorized dealer for Yuwell, a leading brand specializing in home healthcare products. Our focus lies in providing top-quality products that are designed with the user's needs in mind. We believe in the power of innovation and intuitive design to enhance the overall healthcare experience.
Troubleshooting
Frequently Asked Questions (FAQ)
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We welcome any queries, feedback, questions, or special requests. We will get back to you shortly!
How do I change the Filter Paper/Filter Core?
For BI-LEVEL PAP YH830/YH825
Open the air filter cover, remove the dirty dust filter paper, place a new one onto the air filter cover, and close the air filter cover.
For Oxygen Concentrators 9F-5AW
First, turn off the machine, as it won't operate without the filter core paper. The filter is located on the left side of the machine and can be pulled out directly. Remove the dirty filter core paper and replace it with a new, clean one.
When the red signal light is on with the Oxygen Concentrators 9F-5AW, what actions should I take?
First, turn off the power switch button. Check the power supply and connections. If there are no issues, restart the machine. If the red light remains, stop using the machine and contact Medico for troubleshooting.
How do I check if the SD card is inserted properly for the BI-LEVEL PAP YH830/YH825?
The SD card interface is located on the left side of the main machine. Insert the SD card and wait until the screen shows "SD card write successful."
If you have any further questions or require additional information, please do not hesitate to contact us. You may also find helpful information in our FAQ section on our website.
Feel free to visit our FAQ page for more details.
Opening Hours
Monday - Friday: 9am - 5pm
Closed on weekends and public holidays.
To ensure a personalized experience, please schedule your visit in advance by providing your contact number or email. Our team will promptly reach out to you to arrange an appointment that suits your convenience. Please note that we do not accept walk-in customers. Thank you for your understanding!