Frequently & Commonly Asked Questions

HOW TO START OR STOP THE THERAPY? (BI-LEVEL PAP YH830/YH825)

Answer: To start the therapy, please press the button on top once. To stop the therapy, please press and hold the button on top for 2 seconds, till the screen changes to the main page.

HOW OFTEN DOES THE DUST FILTER PAPER NEED TO BE CHANGED? (BI-LEVEL PAP YH830/YH825)

Answer: The dust filter paper needs to be changed every two months.

HOW TO CHANGE THE DUST FILTER PAPER? (BI-LEVEL PAP YH830/YH825)

Answer: Open the air filter cover, remove the dirty dust filter paper and place a new one onto the air filter cover. Then close the air filter cover.

WHAT KIND OF WATER CAN BE USED FOR THE INDIVIDUAL HUMIDIFIER BOTTLE/HUMIDIFICATION CHAMBER? (BI-LEVEL PAP YH830/YH825)

Answer: We suggest to use the pure water or distilled water, if don’t have these two kinds of water, can use cool boiled water as well. (Please remember to change the water every day.)

HOW OFTEN DOES THE MASK AND THE GREY PIPING TUBE NEED TO BE CHANGED? (BI-LEVEL PAP YH830/YH825)

Answer: We need to replace them every six months.

WHEN THE MACHINE STARTS SOUNDING AN ALARM AND ’LEAKAGE REMINDER’ SHOWS ON THE TOP OF SCREEN, WHAT ACTIONS NEED TO BE TAKEN? (BI-LEVEL PAP YH830/YH825)

Answer: Please check the mask fit and the connection of the pipes, and ensure they are connected properly.

HOW TO CHECK IF THE SD CARD IS INSERTED PROPERLY? (BI-LEVEL PAP YH830/YH825)

Answer: The SD card interface is at the left side of the main machine, insert the SD card and wait until the screen shows “SD card write successful”.

HOW TO DO CLEANING FOR THE HUMIDIFIER BOTTLE? (OXYGEN CONCENTRATORS 9F-5AW)

Answer: Firstly, remove the humidifier bottle from the machine, then immerge the bottle in the warm soapy water for about 15min, then rinse off with clean water.

WHAT KIND OF WATER CAN BE USED FOR THE OXYGEN CONCENTRATORS? (OXYGEN CONCENTRATORS 9F-5AW)

Answer: We suggest to use the pure water or distilled water, if don’t have these two kinds of water, can use cool boiled water as well. (Please remember to change the water every day.)

THERE ARE NO MEASURED RESULTS SHOWED WHEN USING THE OXIMETER TO MEASURE THE OXYGEN SATURATION (SPO2) AND PULSE RATE (PR). (OXYGEN CONCENTRATORS 9F-5AW)

Answer: Please double check if the finger is inserted properly, or try using a different finger to measure again. (For the fingers with nail-polish, please remove the nail-polish before using the oximeter.)

HOW TO ADJUST THE FLOWRATE FOR THE NEBULIZER? (OXYGEN CONCENTRATORS 9F-5AW)

Answer: The flowrate for the nebulizer is fixed, it is not possible to adjust the flowrate, and we can only choose to turn on or off the nebulizer. The flowmeter knob on the display panel is used to adjust the oxygen flowrate only.

WHY DOES THE FLOWMETER NOT CHANGE WHEN TRYING TO DECREASE THE OXYGEN FLOWRATE, BY TURNING THE FLOWMETER KNOB CLOCKWISE? (OXYGEN CONCENTRATORS 9F-5AW)

Answer: When you want to increase/decrease the oxygen flowrate, you need to turn the flowmeter knob in anti-clockwise/clockwise direction accordingly. If the flowrate doesn’t change when you are turning the knob, the reason is the knob has been over-rotated. You may need to continue turning the knob in clockwise direction for several rounds until the flowmeter starts to decrease.

WHEN THE YELLOW SIGNAL LIGHT IS ON, WHAT ACTIONS NEED TO BE TAKEN? (OXYGEN CONCENTRATORS 9F-5AW)

Answer: When the yellow signal light is on, it means that the provided oxygen concentration is between 82% to 50%. Firstly, restart the machine, if the yellow signal light is off, you may continue to use the machine. If the yellow light is still on, turn off the machine and check the condition of the filter core paper, change the filter core paper if it is necessary.

WHEN THE RED SIGNAL LIGHT IS ON, WHAT ACTIONS NEED TO BE TAKEN? (OXYGEN CONCENTRATORS 9F-5AW)

Answer: Firstly, turn off the power switch button, then check if there is any problem with the power supply, or if there is any connection issue. If no issue, restart the machine. If the red light is off, you may continue to use the machine. If the red light still remains, stop using the machine and contact Medico for troubleshooting.

WHAT IS THE VALUE AT THE BOTTOM PART OF THE DISPLAY PANEL? (OXYGEN CONCENTRATORS 9F-5AW)

Answer: It is the “accumulated timing” which shows how long the machine can work in total, and the value is always greater than 0, which includes the time used during factory acceptance tests.

HOW TO CHANGE THE FILTER CORE PAPER? (OXYGEN CONCENTRATORS 9F-5AW)

Answer: First, turn off the machine, as the machine will not operate without filter core paper. The filter is in the left side of the machine, it can be pulled out directly. Remove the dirty filter core paper and replace with a new clean one.

If you have any more questions or need additional information, please don’t hesitate to get in touch.